OKKI AI Terms of Service

1. Definitions

• Account means the unified OKKI AI account used to authenticate to authorized OKKI AI products.
• Connected Product means an OKKI AI product that uses or accepts the Account, including OKKI Go and OKKI GEO.
• Customer Data means information, instructions, content, files, configurations, contacts, domains, prompts, or other material submitted to or processed through a Service on your behalf.
• Order means an online purchase, subscription selection, order form, statement of work, or other ordering document accepted by the parties.
• Output means results, reports, drafts, recommendations, classifications, or other material generated or returned by a Service.
• Service or Services means the OKKI AI site, Account, Connected Products, software, APIs, AI skills, content, support, and related functions covered by these Terms.

2. Eligibility and business use

The Services are intended for business and professional use. You must be at least 18 years old and legally capable of entering these Terms. If you act for an organization, you must have authority to do so and are responsible for ensuring that authorized users comply with these Terms.

You must provide accurate, current information and maintain any qualifications, authorizations, permissions, notices, and licenses required for your use of the Services. You may not use the Services if applicable sanctions, export controls, or other laws prohibit us from providing them to you.

3. Unified account and security

• Keep your email, password, session, API keys, and recovery methods secure. Do not sell, lease, share, or transfer credentials or permit unauthorized use.
• You are responsible for activity conducted through your Account and for promptly notifying us at DataProtection@okki.com or the support channel shown in the applicable product if you suspect unauthorized access.
• The Account may create or link local product accounts. Product roles, subscriptions, quotas, data, and permissions remain governed by the Connected Product and are not automatically merged into the central Account.
• We may require verification, refuse a registration, restrict concurrent or abusive access, revoke sessions or API keys, or require a password reset to protect the Services.

4. Connected Products and order of documents

A single Account may be used across multiple Connected Products, but each product may provide different features, regions, plans, limits, service levels, support, and data practices. Product access is subject to availability and may require a separate Order or product configuration.

If documents conflict, the following order applies for the subject of the conflict: a signed Order or negotiated agreement; a product-specific schedule or data processing addendum; product-specific terms; these Terms; and operational policies or documentation. The OKKI AI Privacy Policy and any product-specific privacy notice govern personal-information processing according to their stated scope.

5. Access rights and acceptable use

During the applicable service term, and subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes. No ownership rights are transferred.

• Do not access or use the Services unlawfully, fraudulently, deceptively, or in a manner that infringes privacy, intellectual property, publicity, confidentiality, or other rights.
• Do not upload malware, harmful code, illegal content, sensitive personal information that is not required by the feature, or information you lack authority or a lawful basis to process.
• Do not reverse engineer, decompile, copy, mirror, frame, scrape, bulk extract, benchmark for a competing product, circumvent access controls or quotas, probe vulnerabilities, interfere with operations, or launch denial-of-service activity, except to the extent a restriction is prohibited by law.
• Do not resell, sublicense, lease, lend, publish, or commercially exploit the Services, Output, or licensed data except as expressly permitted in an Order or product documentation.
• Do not use the Services for weapons, prohibited surveillance, unlawful discrimination, impersonation, fraud, cybercrime, sanctions evasion, or other high-risk or prohibited activity.
• Comply with documentation, rate limits, API-key restrictions, robots directives, suppression lists, export controls, sanctions, and applicable industry rules.

6. Customer Data and instructions

You retain your rights in Customer Data. You grant us and our affiliates and service providers a worldwide, non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Data only as necessary to provide, secure, support, and improve the Services, comply with law, and perform your documented instructions.

You represent that Customer Data has a lawful source, that you have all rights, permissions, notices, and lawful bases needed for our processing, and that your instructions comply with applicable law. You are responsible for the accuracy and legality of Customer Data and for maintaining appropriate backups. We may remove or restrict material that violates these Terms or presents a legal or security risk.

7. Additional rules for OKKI Go

8. AI features and Output

AI and automated Output may be inaccurate, incomplete, outdated, non-unique, or inappropriate for your circumstances. Output is informational and does not constitute legal, financial, compliance, employment, or other professional advice. You must independently review Output, verify material facts, and apply human judgment before relying on or distributing it.

As between the parties and to the extent permitted by law, you may use Output for your internal business purposes subject to these Terms and any third-party rights. We do not guarantee that Output is protectable by intellectual-property law or free from third-party claims.

9. Plans, fees, credits, and refunds

• Prices, taxes, billing periods, quotas, renewal terms, and payment methods are stated in the applicable Order or product interface. Unless stated otherwise, fees are due in advance and are non-cancellable and non-refundable except as required by law or expressly stated below.
• Credits, points, API calls, email quotas, and similar entitlements are service units, not cash, stored value, or withdrawable assets. They may expire and may be used only under the applicable product rules.
• For an OKKI Go online order, a refund may be requested within seven days after payment only if no paid credit, email quota, or other paid entitlement from that order has been consumed. A consumed, expired, or previously refunded order is not eligible. During review, entitlements may be frozen; approved refunds may reverse entitlements and immediately move the account to the Free plan.
• Cancellation or downgrade normally takes effect at the next billing cycle. Remaining value may be usable only as an upgrade credit and is not a cash refund, unless the applicable Order or mandatory law says otherwise.
• We may change future prices or plans with notice appropriate to the circumstances. A change will not retroactively increase the fee for a paid period already purchased.

10. Intellectual property and feedback

We and our licensors own the Services, software, APIs, models, workflows, databases, site content, designs, documentation, trademarks, and improvements, excluding Customer Data. Except for the limited access right in these Terms, no right is granted by implication or otherwise.

If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or payment, provided we do not identify you publicly without permission. You may not use OKKI names, logos, domains, or marks without prior written permission. We will not use your name or logo in public customer lists without permission.

11. Confidentiality and data protection

Each party will protect the other party's non-public business, technical, financial, security, and product information using at least reasonable care and will use it only to perform or exercise rights under the agreement. Confidential information excludes information lawfully known without restriction, independently developed, rightfully received from a third party, or made public without breach.

A party may disclose confidential information to personnel and advisers who need to know and are bound by confidentiality, or where required by law after giving notice when legally permitted. Personal information is handled under the OKKI AI Privacy Policy and applicable product notices. Appendix A applies when we process personal information on your behalf.

12. Suspension, termination, and data export

These Terms begin when you first accept or use the Services and continue while you have an Account or active Service. You may stop using the Services and cancel recurring subscriptions through the available product controls, subject to the Order.

We may suspend or restrict access immediately for a security threat, unlawful activity, material breach, non-payment, excessive risk to recipients or infrastructure, or to comply with law. Where reasonable, we will give notice and an opportunity to cure. We may discontinue a Service or terminate these Terms on at least 30 days' notice unless a shorter period is required by law or urgent risk.

On termination, your access ends and unpaid amounts remain due. You should export Customer Data during the Service term using available tools. Product data may be deleted after the period stated in the applicable product terms; for OKKI Go, business data may be irreversibly deleted six months after the service term ends. Sections that by nature should survive will survive, including fees, intellectual property, confidentiality, disclaimers, liability, indemnity, dispute terms, and retained compliance records.

13. Disclaimers

To the maximum extent permitted by law, the Services and Output are provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, accuracy, completeness, deliverability, and results. We do not warrant third-party services, public or licensed data, AI platforms, payment providers, or internet infrastructure.

The Services support your business decisions but do not make them for you. You are responsible for evaluating lawfulness, accuracy, recipients, content, risks, and suitability before acting. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

14. Limitation of liability and indemnity

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, business opportunity, or data, even if advised of the possibility. Our total aggregate liability arising from a Service will not exceed the fees you paid for that Service during the 12 months before the event giving rise to the claim. For a free Service, our aggregate liability will not exceed USD 100.

The limitations do not apply to liability that cannot be limited by law, your payment obligations, your infringement or misuse of our intellectual property, your breach of confidentiality, or your indemnity obligations.

• You will defend, indemnify, and hold harmless OKKI and its affiliates, officers, employees, and providers from third-party claims, penalties, damages, and reasonable costs arising from Customer Data, your instructions, your recipients or outreach, your unlawful or prohibited use, or your breach of these Terms.
• We will promptly notify you of a covered claim and reasonably cooperate. You may control the defense, but may not settle in a way that admits fault by or imposes non-monetary obligations on an indemnified party without consent.

15. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, excluding conflict-of-law rules. The parties will first attempt in good faith to resolve a dispute through consultation. If unresolved, the courts of the Hong Kong Special Administrative Region have exclusive jurisdiction, except that either party may seek urgent injunctive relief in a competent court. Mandatory consumer protections, where legally applicable despite the business-use scope, are not excluded.

16. Changes, notices, and miscellaneous terms

We may update these Terms for changes in law, security, technology, or the Services. We will publish the new version and provide additional notice where appropriate. A material change will apply prospectively; if law or the change requires renewed acceptance, we will request it before continued use. Continuing to use the Services after the effective date constitutes acceptance where permitted by law.

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, reorganization, or sale. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a right is not a waiver. These Terms and incorporated documents are the entire agreement on their subject and do not create a partnership, agency, employment, or third-party beneficiary relationship.

Notices may be delivered through the Service, to the email associated with your Account, or by publication where these Terms permit. Legal and privacy notices to us may be sent to DataProtection@okki.com or to OKKI.com Singapore Technology Private Limited, 8 Eu Tong Sen Street, #19-33/34 The Central, Singapore 059818. The English version controls if a translated version conflicts, except where applicable law requires otherwise.

Appendix A. Data Processing Addendum